Gainesville   2017-01 2017-02 2017-03
NPS 45 56.83 54.22
FCR 92 95.55 95.96
Home Cert 96 95.59 96.51
QC 95 92.12 95.02
CX 4.5 4.65 4.59
On Time 98 97.87 97.30
Completion   96.93 94.36
Modification   2.97 3.86
WCA   17.14 5.77
Escalations   0.13 0.06