Pensacola   2017-01 2017-02 2017-03
NPS 45 50.00 52.11
FCR 92 96.84 97.91
Home Cert 96 96.89 95.22
QC 95 89.65 91.36
CX 4.5 4.58 4.47
On Time 98 94.93 95.37
Completion   94.69 95.31
Modification   4.13 4.97
WCA   13.65 12.72
Escalations   0.10 0.18